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Customer Care

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Still need help? Please call us at 281.961.2766

Contact Us

Call 281.961.2766 M-F 8am-5pm Central Time
Email customercare@orazure.com
Mail (love notes are welcome)
Orazure Hand Roasted Coffee
22628 Kuykendahl
Spring, TX 77389

Promotions

$5 shipping
For orders of two coffee bags shipped in the continental U.S. Shipping method is USPS Priority Mail or equivalent. Does not include 5lb bags.

$5 delivery
For local deliveries in The Woodlands, TX. This option will appear in your shopping cart. Please make sure we have your phone number in order to schedule delivery.

Shop risk free
All of our products are backed up with the Orazure Guarantee of Complete Satisfaction; scroll down this page and view the text under GUARANTEE for details.

Philanthropy

We're determining how to further serve our community and we'll update this page when we have a plan. Thanks for your interest.

Illustrations

We're estatic to have the very talented and versatile Ms. Janis Aydelette draw all illustrations for us. She's also responsible for our logo artwork.

How much coffee should I order?

Fresh coffee tastes better. And we want to help you enjoy our coffee at its freshest, which is why we recommend you order only enough coffee to last up to two weeks after opening the bag. There's nothing wrong with the beans after this time has passed, but over time with exposure to air, roasted coffee steadily loses the fresh aroma and taste it originally had. To make ordering as easy as possible, we offer subscriptions that ensure you always have fresh Orazure coffee on-hand, and we also provide suggestions on how to store and brew our coffee. Enjoy!

Roast to Order

We roast your coffee only AFTER you order it, so that you drink the freshest coffee possible. We'll ship it within a few weekdays of receiving your order, and we'll send you an email when your coffee is on its way!

View Shipping Cost

Yes, you can! There's nothing worse than inputting all your information, THEN finding out what your shipping cost is. When you shop with us, you can view your shopping cart ("View Cart" is located on the top right corner of all pages) and click "Estimate Shipping and Tax" before checking out. Shipping costs are transparent and we work hard to find the lowest shipping cost for your order.

Local Delivery

We are pleased to offer local delivery for orders within The Woodlands, TX. When you order, this option will appear as a shipping option in your Shopping Cart.

Holidays

You can always order online, but our operations and customer service function are closed on the following holidays: New Year's Day, Good Friday, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving (and the day after), Christmas Eve, and Christmas.

Gift Packaging

Unfortunately we don't yet offer gift wrapping but it's something we'll try to add.

Corporate Gifts

We specialize in memorable gifts to corporate customers that convey great taste (literally!) and professionalism.

Customization – your Orazure gift will be unique!

Branded – we can use your business logo or other unique messaging and create custom packaging for you, and we can include branded materials if you would like in our gifts.

Contact us at sales@orazure.com or 281.961.2766 to get started!

Wholesale

If you're quality minded and interested in creating or improving your existing coffee program, please call Michael at 281.961.2766. Let's combine our respective passions for our businesses to provide great coffee that your customers will enjoy and seek out!

Alaska and Hawaii

Yes we can! Whenever possible we try to ship USPS Priority Mail to keep your rates as low as possible. It may take a package an extra day to arrive to Alaska or Hawaii. If you have any problems when ordering let us know and we'll help sort it out!

APO & PPO

We can ship to APO & FPO addresses through the USPS Priority Mail. We can't take these orders online but we're very happy to help with them on the phone at 281.961.2766. It takes up to two weeks for delivery and since these packages can receive rough treatment, we'll make sure our items are packed securely in boxes.

International Shipping

At this time we do not ship outside the United States.

Register

Registering an account is fast and easy and it speeds your order process. On the top right of any page on our site, click on "Create Account". Follow the steps to input an email address and shipping address. When you place an order you can create additional shipping addresses. We don't store your credit card information for your privacy and security of your financial data, so you will only be asked for a credit card when you place an order. You may also register your email address to receive our e-news with special offers and the latest company information. Just look for the "Sign Up" orange button on the footer of any page.

Lost password

When you log in to your account (see "Log In" on the top right of any page) you will see text that reads "forgot your password?" Just click that text and follow the instructions to receive a new password.

Change billing info

When you order and Proceed to Checkout, you will be helped through a quick five step secure checkout process. The first step, "Billing Details" allows you to select from previously created billing addresses or to add a billing address. In Step 5, you will enter payment details. We DO NOT store your credit card information. This means each time you order you will enter your credit card number, but your card information is more secure since we don't keep it.

Change shipping info

In the header of any page (top right part of the page) you can click on "My Account" and a page will load from which you can view, change, and add shipping addresses from "Your Address Book".

View Account History

In the header of any page (top right part of the page) you can click on "My Account" and a page will load from which you can view all prior orders under "Completed Orders".

Manage a Coffee Club subscription

We're happy to help you make any needed changes to your Coffee Club subscription, like changing the shipping address. Please call us at 281.961.2766.

E-news subscribe

To subscribe to our e-news, which provides news about us as well as special offers, click the SIGN UP button on the footer of every page, or call us at 281.961.2766 and we'll be happy to add you to the list.

E-news unsubscribe

In every email we send to our e-news subscribers there is an unsubscribe link that you may use, or call us at 281.961.2766 and we'll take you off our list if you wish.

Guarantee

Customer service is our passion along with the breathtaking freshness and superb taste of our fresh coffee. Simply put, we're here to serve you. Things sometimes go wrong despite our best intentions. So, if you have a problem with any of our products, we'll do whatever it takes to make it right. Here's what it means:

We'll listen
If your Orazure experience falls short or if you just have a suggestion about how you think we could improve, we'll listen! Drop us a note at customercare@orazure.com or call 281.961.2766. We're happy you take the time from your busy day.

Your taste is what matters
If you don't like how something tastes we'll send you something else you'd rather try or refund your money.

We'll be speedy
Contact us with an issue and we'll handle it quickly so you're not left wondering if we really care.

No hassles
There are no hoops to jump through or forms to fill out. Everyone on our staff is authorized to make it right for you. Even if you're the recipient and not the buyer, we'll take care of you.

Returns

In the event that you are not satisfied with a product you have purchased from us, we rarely request you to return coffee or a food item to us. If you find an issue with our Gear, we will request you to return the Gear to us so we can better address the issue with our supplier. If you have any problems with our products, please send email to customercare@orazure.com or call 281.961.2766 and we'll help!

Security

All Orazure.com transactions take place on a secure server. Your information is encrypted before it is sent over the Internet. If you prefer to give us payment information over the phone, we'll happily take care of you if you call us at 281.961.2766!

Privacy

We take your privacy seriously so we live by the following policy:

Our site uses cookies and IP addresses to help us process your shopping cart, save your preferences for future visits and compile aggregate data about site traffic and interaction so that we can improve the user experience. This information does NOT personally identify you.

You may visit our site anonymously.

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. This information may be used to process transactions, personalize your experience, improve customer service, administer a contest or promotion or survery, or send periodic emails about our company. You may opt out of receiving future mailings at any time by unsubscribing here.

Your information will not be provided to any other company without your consent other than for the purpose of helping us as necessary to conduct our business, like package delivery.

By using our site, you consent to our Privacy Policy. If you have any questions, please contact us.

Payment

We accept the following forms of payment online or on the phone: Visa, Mastercard, and Discover. We also accept checks and money orders in the mail.

Terms of Use

The following Terms of Use ("TOU") govern all use of the orazure.com Website (“Site” or “Website”) and all content, products, and services available at or through the Website. By using this Website, you are accepting and agreeing without modification of all of the TOU contained herein and all other operating rules, policies (including, without limitation, orazure.com's Privacy Policy) and procedures that may be published from time to time on this Site by Little Lots Farms, LLC (collectively, the “Agreement”).

By accessing or using any part of the Website, you agree to become bound by the TOU of this Agreement. If you do not agree to the TOU, then you many not access the Website or use any services. Your remedy for dissatisfaction with this Site, or any products, services, content, or other information available on or through this Site, is to stop using the Site and/or those particular products or services. Your agreement with us regarding compliance with these TOU becomes effective immediately upon commencement of your use of this Site.

This Website is owned and operated by Little Lots Farms, LLC which is located in The Woodlands, Texas and owns the brand name Orazure™ and operates orazure.com.

Changes
We expressly reserve the sole right to change the Agreement from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this Site and these TOU from time to time and to familiarize yourself with any modifications. Your continued use of this Site after such modifications will constitute acknowledgement of the modified TOU and agreement to abide and be bound by the modified TOU and Agreement. We reserve the sole right to either modify or discontinue the Site, including any of the Sites features, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this Site shall also be subject to these TOU.

Your Orazure.com Account
You agree that you are liable for purchases made through your orazure.com account and assume responsibility for taking reasonable action to safeguard your account information to prevent unauthorized purchases. You further agree to notify orazure.com promptly should you become aware of any actual or potential compromise of your account information.

Registration Data and Privacy
In order to access some of the services on this Site, you will be required to use an account and password that can be obtained by completing our online registration form, which requests certain information and data ("Registration Data"), and maintaining and updating your Registration Data as required. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate. You also grant us the right to disclose to third parties certain Registration Data about you in order to conduct our business. The information we obtain through your use of this Site, including your Registration Data, is subject to our Privacy Policy, which can be accessed on this Site.

Use of Website:
By using this Website, you represent that you are at least 18 years old. If you are under 18 years old, do not use this Website. Little Lots Farms, LLC does not intend to market any products or services to children and does not knowingly collect personal information from children under the age of 18 through this Website. This Website is provided for your informational, non-commercial use.

Information Contained on Website:
The information contained on this Website is not intended as professional or legal advice. Little Lots Farms, LLC makes no warranties or representations related to the information contained on this Website and disclaims all liability for errors or omissions in the information presented.

Conduct on Site
Your use of the Site is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the Site. By posting information in or otherwise using any communications service or other interactive service that may be available to you on or through this Site, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content -- including text, communications, software, images, sounds, data, photos, or other information -- that:
a. is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive,fraudulent, invasive of anothers privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
b. victimizes, harasses, degrades, or intimidates an individual or group of individuals; c. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
d. constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as "spamming"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
e. contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party;
or f. impersonates any person or entity, including any of our employees or representatives.

We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third party users of the Site. We generally do not pre-screen, monitor, or edit the content posted by users of communications services or other interactive services that may be available on or through this Site. However, we and our agents have the right at their sole discretion to remove any content that, in our judgment, does not comply with these TOU and any other rules of user conduct for our Site, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content.

In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the Site may be available to you or other authorized users of the Site. You shall not interfere with anyone elses use and enjoyment of the Site or other similar services. Users who violate systems or network security may incur criminal or civil liability.

Termination
Little Lots Farms, LLC may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your orazure.com account (if you have one), you may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer Of Warranties
All materials and services on this Site are provided on an "as is" and "as available" basis without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, we make no warranty that (a) the services and materials will meet your requirements, (b) the services and materials will be uninterrupted, timely, secure, or error-free, (c) the results that may be obtained from the use of the services or materials will be effective, accurate or reliable, or (d) the quality of any products, services, or information purchased or obtained by you from the Site from us or our affiliates will meet your expectations or be free from mistakes, errors or defects. This Site could include technical or other mistakes, inaccuracies or typographical errors. We may make changes to the materials and services at this Site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this Site may be out of date, and we make no commitment to update such materials or services.

Limited Liability
In no event will Little Lots Farms, LLC, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; or (iii) for any amounts that exceed the fees paid by you to Little Lots Farms, LLC and/or Orazure.com. Little Lots Farms, LLC shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

Indemnification
You agree to indemnify and hold harmless Little Lots Farms, LLC, its contractors, affliated businesses and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to out of your violation this Agreement.

Internet Security
Little Lots Farms, LLC™ has made reasonable efforts to secure information sent through this Website but makes no warranties or representations regarding the security of this data.

Linking to the Website
You may not link to the Website prior to (i) executing a link agreement and (ii) obtaining written permission from Little Lots Farms, LLC. You may obtain a link agreement by emailing customerservice@orazure.com.

Violation of TOU
Little Lots Farms, LLC™ reserves the right to seek all remedies available at law and in equity for violations of the rules and regulations set forth in this Agreement, including, but not limited to, the right to block access from a particular Internet address to the Website.

Severability
Should any provision of our terms and conditions be held invalid, unlawful or for any reason unenforceable, then the invalid, unlawful or unenforceable provision shall be severable from the remaining provisions. Such invalid, unlawful or unenforceable provision shall not affect the validity or enforceability of the remaining provisions.

Intellectual Property
Nothing in these TOU grants you any right to use any trademark, service mark, logo, and/or the name Little Lots Farms, LLC or Orazure or its Affiliates. This Agreement does not transfer from Little Lots Farms, LLC to you any Little Lots Farms, LLC or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Little Lots Farms, LLC.
For purposes of these TOU, "content" is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our Site. This includes message boards, chat, and other original content.
By accepting these TOU, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Little Lots Farms, LLC. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this Site in any form or by any means without prior written permission from us, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this Site. Any unauthorized use of the materials appearing on this Site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. You may not reproduce, modify, transmit, distribute or publicly display this Website without prior written consent from Little Lots Farms, LLC.
Neither we or our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this Site will not infringe the rights of third parties. See "Users Materials" below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.

User Submissions:
By submitting information or materials through this Website, you grant to Little Lots Farms, LLC™ an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, and transmit such information and materials for any purpose, including without limitation, disclosing any such information and materials as necessary to satisfy any law, regulation, or governmental request. You agree not to submit or transmit any e-mails or materials through the Website that (i) are defamatory, threatening, obscene or harassing, (ii) contain a virus, worm, Trojan horse or any other harmful component, (iii) incorporate copyrighted or other proprietary material of any third party without that party's permission or (iv) otherwise violate any applicable laws. Little Lots Farms, LLC™ shall not be subject to any obligations of confidentiality regarding any information or materials that you submit except as specified in the Privacy Policy, as set forth in any additional terms and conditions relating to specific products or services, or as otherwise specifically agreed to or required by law.

Content Posted on Other Websites
This Site may link to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.

Copyright Infringement
Little Lots Farms, LLC respects the intellectual property rights of others. If you believe that material located on or linked to by orazure.com violates your copyright, you are encouraged to notify Orazure.com. We will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material.

Blog and Message Board
Little Lots Farms, LLC and/or Orazure.com ("We" or "Us" or "Our") offers the use of its blogging and message board services (along with the content posted thereon, the "Services") subject to the terms and conditions of use (the "Terms") contained herein. All references herein to "We," "Us," or "Our" are intended to include Little Lots Farms, LLC and any other affiliated companies. By accessing, creating or contributing to any blogs or messages hosted by us (the "Blog"), and in consideration for the Services we provide to you, you agree to abide by these Terms. Please read them carefully before posting to or creating any Blog. We reserve the right to change, at any time, at our sole discretion, the Terms under which these Services are offered. You are responsible for regularly reviewing these Terms for changes. Your continued use of the Services constitutes your acceptance of all such Terms. If you do not agree with these Terms, please do not use the Services.
1. Disclaimer of Company Responsibility for Blog Content
You understand that all content posted to the Blog (the "Content") is the sole responsibility of the individual who originally posted the content. You understand, also, that all opinions expressed by users of this site are expressed strictly in their individual capacities, and not as Our representatives or any of Our sponsors or partners. The opinions that you or others post in the Blog do not necessarily reflect Our opinions.
2. Posting
(a) By posting your Content using the Services, you are granting an unrestricted, irrevocable, non-exclusive, royalty-free, perpetual, worldwide, and fully transferable, assignable, and sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create collective or derivative works from, distribute, perform and display your Content in whole or in part and to incorporate it in other works in any form, media, or technology now known or later developed. You further warrant that all so-called moral rights in the content have been waived.
(b) By posting content to the Blog, you warrant and represent that you either own or otherwise control all of the rights to that content, including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the content, or that your use of the content is a protected fair use. You agree that you will not knowingly provide material and misleading false information. You represent and warrant also that the content you supply does not violate these Terms. It is your sole responsibility to ensure that your postings do not disclose confidential and/or proprietary information, including personal financial information, information covered by a nondisclosure agreement, and information that you are not authorized to disclose. We caution you not to disclose personal information about yourself or your children, such as social security numbers, credit card numbers, etc.
(c) You agree to indemnify and hold Us and Our affiliated companies, and their directors, officers and employees, harmless for any and all claims or demands, including reasonable attorney fees, that arise from or otherwise relate to your use of the Blog, any content you supply to the Blog, or your violation of these Terms or the rights of another.
3. Accessing
(a) You agree that We will not be liable, under any circumstances and in any way, for any errors or omissions, loss or damage of any kind incurred as a result of use of any content posted on this site. You agree that you must evaluate and bear all risks associated with the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. You agree not to collect information about others, including e-mail addresses, or to use information obtained from the Services to send other users unsolicited e-mail of any kind.
(b) The Blog is provided for informational purposes only; we shall not be responsible or liable for the accuracy or availability of any information appearing or available on the Blog.
(c) Blog postings may provide links to other websites on the Internet. We are not responsible or liable for such content and we make no express or implied warranty about the accuracy, copyright compliance, legality, merchantability, or any other aspect of the content of such postings. We are not responsible or liable for any advertising, products, or other materials on or available from such websites or resources. The inclusion of links does not imply endorsement of the Websites by Us or any association with their operators.
(d) We may enable you to establish an account with a username and password to access and use the Services. If so, you are responsible for maintaining the strict confidentiality of your password, and you are responsible for any activity occurring through use of your account and password. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security and ensure that you exit from your account at the end of each session. We are not responsible or liable for any loss or damage arising from your failure to comply with this provision.
4. Termination of Access/Removal of Content
We shall have the right in Our sole discretion to terminate your access to and use of the Services and/or remove any of your Content should We consider your statements or conduct to be inaccurate, illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy, injurious, objectionable, or otherwise in violation of these Terms or applicable law.

Terms and Conditions of Sale
Seller (including its subsidiaries, affiliates, officers, directors, employees, agents or subcontractors, all of which are referred to herein collectively as the "seller affiliates") shall not be liable under any circumstance to buyer or any other party for any special, consequential, incidental or exemplary damages arising out of or in any way connected with the goods or otherwise, including but not limited to damages for lost profits, loss of the goods or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, buyer's time, lost data, injury to property or any damages or sums paid by buyer to third parties, even if seller or any of the seller affiliates has been advised of the possibility of such damages. The foregoing limitation of liability shall apply whether any claim is based upon principles of contract, warranty, negligence, or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise. In no event shall seller or any seller affiliate be liable to buyer or any other party for loss, damage, or injury of any kind or nature arising out of or in connection with these terms and conditions in excess of the net purchase price of the goods actually delivered to and paid for by buyer hereunder.

Miscellaneous
You may not assign your rights and obligations under these TOU to any party, and any purported attempt to do so will be null and void. We may freely assign our rights and obligations under these TOU.

This Agreement constitutes the entire agreement between Little Lots Farms, LLC and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Little Lots Farms, LLC, or by the posting by Little Lots Farms, LLC of a revised version.

This Agreement and any access to or use of the Website will be governed by the laws of the state of Texas, U.S.A., and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts with jurisdiction in the locale of Little Lots Farms LLC addresss on record at the State of Texas Comptroller Office.



Orazure's Guarantee of Complete Satisfaction

Our fresh coffee (and everything else we do) is meant to make you happy, so if you aren't, just let us know and we'll quickly replace it or refund your money. Learn more about our guarantee.

Call Us! 281.961.2766 8am – 5pm (Central Time) We're open!Sorry, our phones are closed now.
You can search for an answer to your question here or email us and we'll get back with you quickly.

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